POCATELLO — Convergys Corporation (NYSE: CVG), a global leader in customer management, is seeking candidates for 100+ full- and part-time positions at its contact center in Pocatello.

 Interested candidates from throughout Bannock, Bingham, and Power counties are invited to attend an on-site Recruitment Open House from 10 a.m. to 4 p.m. on Wednesday, May 16 at Convergys, 805 North Main Street. New employees will provide customer service and technical support for a Convergys client in the cable/satellite industry. Evening and weekend shifts are available.

 “We are ramping up to meet an anticipated increase in our client’s business,” said Brett Hyde, site leader for the Convergys contact center in Pocatello.  “These positions are ideally suited to anyone who appreciates the importance of building strong customer relationships while helping resolve a caller’s inquiries or concerns.

 “Employees also may find these positions serve as a great stepping stone to a career in operations, recruitment, or training,” he added. “In fact, more than 70 percent of Convergys’ customer service managers began their careers as agents, and we are known for the internal promotion of our employees.”

 Convergys offers employees comprehensive training, competitive wages plus performance incentives, and benefits including medical, dental, and vision insurance, tuition reimbursement, 401(k), and paid and unpaid time off.

 Potential candidates should possess solid customer service or technical support experience, strong computer/keyboarding skills, and the ability to work a flexible schedule.  Employment with Convergys also is contingent on the successful completion of a background check and drug screening.  

 

Interested candidates may apply online at www.convergys.com/careers.

 

At Convergys, we believe in investing in the development of our people. Rather than have one set path, we have a variety of career tracks for employees to explore. Having a talented, motivated workforce maximizes our productivity and enhances the quality of service we offer all of our clients and their customers. This is another way we ensure our spot as a global leader in customer management. We can relate.

 

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in customer management.  We provide solutions that drive more value from the relationships our clients have with their customers.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

 

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

 

Convergys has approximately 77,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visit www.convergys.com